Contact TOOLAZO
Need help choosing a tool, checking an order, or arranging a return? Contact our customer support team with your order number, product name or SKU, and a brief description of the issue.
Customer Support Email
Product questions, orders, returns, and warranty support.
Customer Support WhatsApp
Chat directly with TOOLAZO support.
Missouri Warehouse Phone
Warehouse and authorized return inquiries. For order support, use email or WhatsApp.
Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM, New York time (Eastern Time; America/New_York)
Response target: within 5 minutes during support hours. Messages received outside these hours are answered when support reopens. Eastern Time follows New York daylight saving time.
Company, Shipping & Return Addresses
Registered Company
GOOCH & QING LLC
2051 Shelby Dr, Clarksville, TN 37043, United StatesThis is our company address, not a shipping warehouse or return address.
New York Shipping Warehouse
Bayside, New York
4609 204th Street REAR 1, Bayside, NY 11361, United StatesU.S. order fulfillment. Please do not send returns to this address.
View New York warehouse on Google MapsMissouri Shipping & Return Warehouse
O’Fallon, Missouri
6 Beckewith Ct, O’Fallon, MO 63368, United StatesWarehouse phone: +1 (917) 435-9280
Contact TOOLAZO before mailing a return. Include the order number and follow the return instructions we provide.
View Missouri warehouse on Google MapsCheck the warehouse shown on the product page before ordering. U.S. warehouse orders are estimated to arrive in 3–5 days after payment; Foshan warehouse orders in 15–20 days. Both windows include processing. See our Shipping & Returns policy for shipping charges, return eligibility, and full details.
12-Month Warranty
TOOLAZO products include a 12-month warranty covering manufacturing defects, parts, and labor. Misuse and normal wear are not covered.
To request warranty support, email sales@toolazos.com with your order number, product name or SKU, a description of the issue, and clear photos. Please contact us before sending an item back.
Frequently Asked Questions
How much does shipping cost?
Standard shipping to U.S. addresses is $5, whether fulfilled from a U.S. warehouse or Foshan. Qualifying U.S. orders of $150 or more after discounts receive free standard shipping. Available methods, applicable taxes, and the final charge are shown at checkout.
How soon will my order arrive?
U.S. warehouses: estimated delivery in 3–5 days after payment. Foshan, China: estimated delivery in 15–20 days after payment. Both windows include order processing; do not add another processing period. Check the warehouse listed on the product page before ordering. Carrier, holiday, or customs delays may affect arrival. Contact us before ordering if you need delivery by a specific date. Expedited shipping is not currently available.
Can I return an item?
Unopened, unused items in their original packaging may be returned within 30 days. Used-item returns are reviewed case by case. Clearance and custom items are final sale. Customers are responsible for return shipping. Contact us before mailing your return.
When will I receive my refund?
Refunds are issued within 3–5 business days after your returned item has been inspected.
What if an item is damaged, incorrect, or missing parts?
Email your order number and clear photos of the product, packaging, and shipping label. We will review the issue and arrange the appropriate replacement, exchange, or refund.
How can I check my order or tracking?
Sign in to My Account to review your order. If you need a tracking update, email us with your order number.
Will a battery or accessory fit my tool?
Check the voltage, battery platform, connector, size, and compatibility information on the product page. If you are unsure, send us your tool model and the product name or SKU before ordering.
For more details, read our Shipping & Returns policy.